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Performance Measures Outcome
2022-2023
Financial
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Objective: Reduction in EVCRS Medicaid claim file billing errors
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Performance Target: Less than 5 claims return quarterly 4
Result: EVCRS met its performance measure for 2022 and 2023. There were less than 5 claims return per quarter.
Health & Safety
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Objective: To promote a safe environment for staff and Clients
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Performance Target: Less than 3 critical incidents per quarter
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Result: There were zero critical incidents reported during 2022 and 2023. Performance target was met.
Service Delivery
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Objective: To provide satisfactory services per client report (measured in June and December)
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Performance Target: 85%
Result: 100% of the clients were satisfied with EVCRS services during 2022 and 2023.
Efficiency
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Objective: Increase the number of reauthorization approvals
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Performance Target: 75%
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Result:
2022 - EVCRS Measures were not met due to inconsistencies.
2023 - For the 3rd quarter of 2023, EVCRS did not meet the measure due to inconsistencies from approval authorities.
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